Frequently Asked Questions

    What are BestBallroomShoes.com's hours of operation?
    Best Ballroom Shoes customer service representatives are available to assist you Monday through Friday, 10:00 am - 4:00 pm (EST). Please call us toll free at 1-888-327-0075 or email us anytime at custsvc@bestballroomshoes.dance. If for some reason you are unable to reach a CSR immediately, we do promptly respond to your voice messages and email inquiries.

    How quickly can I expect to receive an answer to my e-mailed question?

    You can expect a response within 24 hours maximum (unless your email was transmitted over the weekend or on a holiday).

    Where is BestBallroomShoes.com located?
    Our mailing address is 580 Saurer Farms Drive Victor, NY 14564.

    Is the information I provide Best Ballroom Shoes kept private?
    We respect your privacy! We will only use your e-mail address when we are confirming your internet order or if additional information is required. We assure you, your e-mail address will not be made available to any other companies. View our Online Privacy Policy here. Privacy Policy


    How do I order online or via the telephone?Placing an order with Best Ballroom Shoes Inc is easy and convenient. Our secure internet site has been verified and tested by Security Metrics (leading credit card security firm) and is 100% PCI compliant.

    Is it safe for me to use my credit card? Is your site secure?
    Absolutely. Our site is equipped with Secure Socket Layer technology. If you access the Best Ballroom Shoes site using a secure browser such as Foxfire or Internet Explorer, etc., the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection and can only be decoded by Best Ballroom Shoes Inc. You can verify this in the URL within our shopping cart, on pages where personal information tells you that you are on a secure page. Our entire site is 100% secure (all HTTPS:)

    What type of payments do you accept online?
    Best Ballroom Shoes accepts American Express, Discover, Mastercard, PayPal and Visa online. Please note that all charges are in U.S. dollars.